I am partially sighted and rely heavily on my Ring devices. I monitor what’s happening, mainly on my PC as this is where I spend much of my time. Although all three devices show on my phone, only the Gate and Downstairs show on my PC App. There used to be a link to add another device but there doesn’t seem to be any facility for doing this now, so why does my Front Door not show on my PC? SECONDLY….. I am often at home on my own so need to know who is approaching my property, particularly at night. Although notifications show on my mobile phone, I get no audio of the events and, when I view the motion, it is either a black screen or it reports that no video is found. This is usually between the hours of 22.00 and 07.00, but it can also happen during the day. This is not the first time I have provided feedback on this issue but no one has ever bothered to get back to me. I know that one is expected to call the customer service line but I need instructions in writing that I can follow to put these matters right, as there is not a lot of patience, from previous experience, in your team dealing with someone with a visual impairment and dexterity problems.