Ring Video Doorbell
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No live view or motion alerts
battery-video-doorbell
troubleshooting
For the last two days my new Ring doorbell will not give live view and motion alerts have stopped. It says there is a poor internet connection but that is rubbish. A speed test in location of door bell give 30-40 mbps. The bell is 10m away from router.
It is less than one month old and has worked fine until now. I have reset everything, removed device and reinstalled it but the same issue persists.
It is not the WiFi signal perhaps someone else has had this issue and can offer advice.
Thanks in advance.
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07-02-2021 23:20:14
Responses (22)
- TYes, from London. I can’t access live view at all. Also, it’s connected to Alexa and it won’t notify me when there’s movement. Which is very frustrating as I currently have some very sketchy low life’s hanging around and need to see if anything is going on around my property.•
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10-02-2021 21:12:02
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- PThe site now says it is fixed...it is not for me. It is difficult for me to contact UK based support due to my work hours. Leave at 6am, home at 8pm. Next time I will be home is Sunday by which time the 30 day protect trial will have expired. Like I said...I am not paying for it whilst it is not working. I had a cheap smart bell before I bought the Ring but it was unreliable. I thought the upgrade to ring would be a big step up. The last five days it has performed badly, having worked extremely well up until that point. So I now have another unreliable smart doorbell. It is now performing worse than my old one which cost much less than Ring.•
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10-02-2021 23:13:43
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- YI have the same issue now. No motion detected nor live view. The wi-fi network is working fine. Speed test shows up at 55Mbps and down 10Mbps. RSSI is showing -55. Firmware shows up to date. It is hardwired, so it is showing100% for battery. Uninstalled/reinstall app, still no hope. It rings when the button is pushed. But no video and notification to the phone. What is going on! I don't think it is the app or my phone issue.•
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11-02-2021 02:36:41
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- GI am starting to see more people have this issue from reading the forums. The more we put on here and call them the more they will see that it's becoming more common issue and hopefully will sort a fix out•
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11-02-2021 06:25:09
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RMy ring door bell, stops working as soon as motion or door bell is activated. Otherwise live view works very well, i have contacted your team and reinstalled the app several times. I have the chime pro and WIFI is great at 100mbps. Battery is at 40% but. This even happens at 100% charged. Please help as this is a concern as we have missed all people coming into our home.......... thanks Peter•0
15-02-2021 03:39:03
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GreeninWigan
1
10-02-2021 20:41:24
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