Ring Video Doorbell

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M
No Live View on Ring Doorbell
live-view
app-settings
So... My Ring doorbell is pretty pointless I recieve notications saying there is movement at my door. Nothing through on my alexa so I check my app and I'm stuck in an 'Activating Device' loop for hours. I literally cannot live view my camera and before RING tell me it's a poor Internet connection this is a load of rubbish, my doorbell is 4 meters away from my router... My router works for literally every other device I own and I am on a 100mb + tarrif that has been confirmed via speed test. I can honestly say this problem only developed after my 'free trial' had ended? What kind of company can run like this unless there is a way of fixing and becoming more stable there is no way I am signing up for the full plans. I am looking forward to a response that will fix and identify the problem.

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31-01-2021 06:32:53

Responses (1)

  • C
    Hi @Midnight_Mushy. For Live View concerns, the best place to start is our Community Post on it [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). This post will help you start narrowing down what is causing the Live View to not pull up so that you can find a working solution. You can also try the [Rapid Ring App](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), which is a companion to the Ring App and is designed to allow you to answer notifications and access Live View more quickly. I hope these suggestions are helpful! :)

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    02-02-2021 16:28:29

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