Responses (4)

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user27801
I have the same problem reconnecting to WiFi after upgrading my modem and router. I used the same network name and password with the iOS App on an iPhone 13 Pro Max. From what I can tell after scouring Ring Help, the Manual and the Ring App, Ring hasn't bothered to address this problem on either iOS, or Android apps since you posted 5 months ago. Their "solution" is hiring an electrician, which will probably cost more than the Ring Doorbell Pro itself.
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13-11-2022 00:05:51
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Caitlyn_Ring

Hi neighbors. If you need to change the wifi network that your Doorbell or Security Camera is connected to, you can do so under the Device Health page by selecting "Change Wi-Fi Network" or "Reconnect to Wi-Fi". If you see a pop-up asking if you want to use the previously used wifi network, choose no to ensure that you can enter in the new credentials. You can also follow the steps under Set Up a Device to connect your device to the new wifi network. If you're unable to get your Ring device connected to your new wifi network, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look and provide further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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15-11-2022 19:11:42

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EricV

I've also upgraded my router but I do not see an option under Device Health to change wifi network, only to reconnect and I cannot reconnect at all. When I go through the prompts on the app, I DO NOT get a spinning circle on the doorbell, and the new router is in the same spot as the last modem so I don't understand why I'm having connectivity issues. Thanks.

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10-03-2023 18:58:21

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Tom_Ring

Hi @EricV. Are you pressing the setup button on the Doorbell? This is how you get the spinning light, indicating you are in setup mode.

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13-03-2023 13:12:41

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user78856
Hi there, I have a similar problem in connecting my Ring doorbell to a new wifi network after changing to a new router. Apparently the correct procedure is to use ‘Devices’, select the required device, and then ‘Device Health’, and from there adjust the wifi network configuration. I can’t do that because no devices are listed, and so I don’t even get the option to select the ‘Device Health’.
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12-03-2024 12:23:38
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Tom_Ring
Hi @user78856. Be sure that you are on the correct Location. You can learn more about Locations here. I hope this helps.
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13-03-2024 15:53:52
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