Responses (26)

T

Tom_Ring

Accepted Solution

Hi @sassy_red. If you no longer have the original packaging that came with the Ring doorbell, then you will have to get the 5 digit pin off of the doorbell itself. I would recommend taking a picture of this, that way you can have it readily available, if needed. If you are unable to locate the code on your Ring device, please reach out to our support team @Ring on Facebook, X, or Instagram to see what options are available.

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15-01-2021 23:10:13

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T

tnalepka42

There is no 5 digit code on my doorbell

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10-06-2021 00:43:47

L

lpatterson55

No one can find these PIN anywhere on my device or in paperwork. So frustrating!

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06-08-2021 14:32:22

U

user28256

Ok. So support says take a photo of the pin on the ring devise but they don’t say where it is located.

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19-11-2022 18:40:42

U

user_9cdf64

Did anyone finally get the famous pin #?

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13-03-2025 01:42:12

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lisac1
were you ever able to solve this problem? Customer service said there is no way to have this pin unless doorbell removed. when removed, there is a qr code - but no 5 digit pin.
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21-09-2021 13:08:16
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CB

Chris-B

I had this same issue. The QR code is on the back of the Ring doorbell. If the doorbell is already mounted on the wall, take it down, and you’ll see it.

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30-09-2021 11:50:17

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S

ShaneIrl

Is there any way of getting the PIN without I un-mounting the device? All I want to do is change the WiFi network?

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02-10-2021 17:01:00

A

Abukar

Hi, I have the same problem and I cant get the 5 digit pin code. It is frustrating.

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27-01-2022 12:25:22

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user_9941de

That is not true   It seems you have to buy a new freakin device

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15-04-2026 21:49:16

U
user5698
I have the qr code in my paperwork, but it just takes me to my ring app. What do I do with that? I need the 5digit code to reconnect.
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18-12-2021 17:21:27
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W

whynotme

This is absolutely ridiculous that I have to unmount the doorbell and the two floodlights to get the pin to change the wifi password. There must be another way.

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01-02-2022 18:36:41

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T

Tom_Ring

Hi @whynotme. If you no longer have the quick insert card that came with your Ring Devices, I suggest taking a picture of the 5 digit pin so you can reference it in the future, if needed.

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07-02-2022 18:52:43

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user_9941de

Unmounted and there’s no 5 digit code     I will buy from a different company 

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15-04-2026 21:50:34

U

user_4c8398

It’s such a bad process it makes me want to get a different device and service since I’m already having to unmount this old one. It’s almost like they want you to churn.

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03-06-2026 23:46:16