Responses (15)

C
Caitlyn_Ring
Accepted Solution
Inconsistent motion detection is going to be dependent on the settings you have enabled on your Ring Doorbell. Things like Motion Zones, Motion Frequency, the mounting height and angle, and your specific environment are all factors that will ultimately determine how your Ring Doorbell works for you. A Ring Doorbell mounted at an improper height/angle could put what you are trying to capture outside of the optimal motion detection zone. We have tips on using motion detection here: https://ring.com/support/articles/q986o/using-motion-detection. I would recommend reviewing and adjusting your settings to see what works best for you. It is also important to note that a weak or unstable wifi connection can also contribute to intermittent/inconsistent motion detection. You can learn more about improving your wifi connection here: https://ring.com/support/articles/92bd2/Understanding-wifi-recommendations-for-Ring-devices. In the event that you’ve tried all these suggestions to no avail, it would be best to contact our support team so they can dive deeper into this for you and find a solution. Please reach out @Ring on Facebook, X, or Instagram to get in touch with a member of our social support team.
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01-10-2025 14:55:51
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C

Cappy

I have the same problem. I wish somebody had an answer for us.

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23-04-2020 18:50:53

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Spike1

This appears to be happening all of the time. Here's the link to a video (hopefully I've done it correctly) [https://ring.com/share/6818862766924734378](https://ring.com/share/6818862766924734378 "Late detection of people")

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24-04-2020 12:17:51

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Spike1

I have tried all of your suggestions which haven't improved the recordings and they still miss the beginning of the approach. It's very good at recording people walking away from the door but not very good at capturing them walking up to the door. Even when a person is eventually picked up the image appears dark at the start as if the camera is waking up which also prevents a clear picture. Another issue is that if a person leaves the property and somebody else arrives immediately afterwards the camera does not record the person arriving. It's as if the camera has shut down for a set time at the end of the recording. All in all I have to say that I'm not very impressed with this camera and am thinking of returning it.

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26-04-2020 10:39:11

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Spike1

@Cappy - I'm not sure if this has totally rectified the problem yet, but have you checked your RSSI number in the app under devices\>doorbells\>device health\>signal strength? I had an RSSI of -62. A lower -number is a better signal strength and I have just placed a wi-fi extender (not a ring chime extender) to within about 10 feet of the doorbell with no brickwork between the extender and the doorbell and now have an RSSI of -40. Hopefully, this will help and the recording will start earlier, but I will have to run a few tests to see.

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27-04-2020 17:03:37

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SDB

I have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. My RSSI is -46 My ring is on a front porch. I have three steps up from ground level. It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. All of my motion zones are on. Motion sensitivity is set to max. Motion verification is off. Motion setting is set to frequent. Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised.

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11-10-2020 19:57:36

G

Golfmom

> I have the same issue. I have been a loyal fan of Ring for years but this is disappointing. And I'm getting tired of upgrading. > > > > > > > @SDB wrote: > > > > I have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. > > > > > > > > My RSSI is -46 > > > > > > > > My ring is on a front porch. I have three steps up from ground level. > > > > > > > > It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. > > > > > > > > I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. > > > > > > > > All of my motion zones are on. > > > > > > > > Motion sensitivity is set to max. > > > > > > > > Motion verification is off. > > > > > > > > Motion setting is set to frequent. > > > > > > > > Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised. > > @SDB wrote: > > I have this same issue. The ring doesn't pick up people until they are about 7-8 feet away. This happens all of the time. > > > > My RSSI is -46 > > > > My ring is on a front porch. I have three steps up from ground level. > > > > It will pick up cars on my street all day long (approximately 35 feet away), but it won't pick up a person walking up until they step on the bottom step. > > > > I bought the wedge kit. Put two wedges on it to make it face at a downward angle. This made it worse. > > > > All of my motion zones are on. > > > > Motion sensitivity is set to max. > > > > Motion verification is off. > > > > Motion setting is set to frequent. > > > > Based upon my experience, I would not recommend this device to anyone and would return it if I possibly could. I've spent too much money on this system for it to not work as advertised.

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13-10-2020 14:08:57

C

Canuckto

Try using a wireless device standing near the door bell. Run a speed test and watch a few youtube video (s) for a few minutes. Is there are buffering? Are you using other devices for the internet at the same time?

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17-01-2021 20:46:53

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ValG

Same problem here, only installed it recently but it only starts recording when someone right at the front door, records fine as they walk back up the path but not much good just getting a back view of someone, have tried everything to try to get motion picked up when someone walking towards the door but nothing works, had it installed for security but need to have face filmed not just the back.

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24-02-2021 21:52:39

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marcj75

I have the same problem. Nothing is picked up or recorded approaching. Once on my porch the recording begins of them leaving. If someone exits my house from the inside , it is recorded immediately. I have seen Ring mention more than a few times: this is dependent on your settings etc. Can someone at Ring recommend the most Basic Settings where this should pick up everything so that we can test?

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13-06-2021 22:52:34

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D

Damie45

That’s the same issue I’m having. It record as soon as someone exit the front door, but doesn’t record when someone approached the door. It only record when they are leaving, which is useless. I tried every troubleshoot in this thread and my RSSI is -37.

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01-07-2021 19:06:11

T
Teridactyl
Same here. This thing is a POS and waste of money. It never picks up any movement other than me going in and out or if someone specifically rings the doorbell. Other than that, never picks up any deliveries, no one. Someone could totally steal packages off my step and I would never know who it was because the ring video does not sense or record, which defeats the purpose of having it in the first place! But it senses me going in and out which I don’t need and sometimes cars driving by but any delivery person could walk right up to the door and it does NOTHING! It’s as if all the delivery people have a blocking mechanism to prevent being recorded 🤷🏼‍♀️
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27-08-2021 15:57:02
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