Responses (4)

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Door_Alarm

Same Problem - Video and motion detection suddenly stopped at 11:30 am today. The health of the unit - Power Status is Very Good, Signal Strenght is 40, Firmware is Up todate, Wifi Speed is 100M down and 20M up. Numerous people came to our door this afternoon - not once did a motion detection get set off - and there is no video since yesterday evening. I can see the Ring doorbell IP address on my router can ping the unit. I had this same problem a month ago. Spend two hours on the phone with level 2 technical support. They replaced the unit. The new unit worked for three weeks flawlessly until today when the video and motion detector suddenly stopped working. Ring needs to figure out what the problem really is.

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09-08-2020 02:43:39

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Eslamhassabo1

I have a problem the motion and video didn’t work today for more than 5 hours from 5:30 to 10:30 can you please check and send me this period of time. It is important please email it to me or call me. Thanks.

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09-08-2020 03:22:17

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SpaceCowBoy1

Am having the same problem and I tried all your suggestion s but still having the problem .. what do I need to do next?

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30-09-2020 17:36:16

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Tom_Ring

Hi @SpaceCowBoy1. If you've tried all the listed steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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01-10-2020 18:46:40

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kitjan28
So disappointing how many events our Ring 3 Doorbell missed. Yesterday we motion missing from 12:40 AM - 5:36 AM.
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16-08-2021 16:26:45
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user26603
This is stupid! I have a paid subscription but the damn thing skips 15 minuets every 1:15 and 59 seconds EXACTLY never misses. Customer care dumb as a bag of rocks. Logged in and said it’s supposed to do that…WHAT?!!!
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25-10-2022 18:23:33
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U
user26603
This is stupid! I have a paid subscription but the damn thing skips 15 minuets every 1:15 and 59 seconds EXACTLY never misses. Customer care dumb as a bag of rocks. Logged in and said it’s supposed to do that…WHAT?!!!
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25-10-2022 18:23:33
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