‎Missing record between motions

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

C

Courage96

Missing record between motions

troubleshooting

event-history-timeline

Hi. I have been talking to my neighbour for couple of minutes. One motion ended 19.37.32 and while I was talking other motion started 19.37.55 I am missing about 20seconds of important record of conversation. Any chance I can get them?

1793 •

0 •

27-08-2022 08:02:15

Responses (1)

C

Caitlyn_Ring

Hi @Courage96. Ring Doorbells and Cameras do not record continuously, only when you activate the Live View, motion is detected, or someone rings your Doorbell. After the recording finishes, that video will process and you can then view it back in your Event History with a valid [Ring Protect plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans). Since your Ring device was not recording during the 20 seconds you're referring to, there is no video available. If needed, you can also adjust the [Video Recording Length](https://support.ring.com/hc/en-us/articles/115001858043-Adjusting-Video-Recording-Lengths-for-Your-Video-Doorbell-or-Security-Camera) in the Ring app to set how long your Doorbell or Camera will record when motion is detected or when someone rings the Doorbell. I hope this information is helpful, and let me know if you have any other questions. :)

0

•

30-08-2022 16:42:48

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service