Responses (4)

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Caitlyn_Ring

Accepted Solution

Hi @kevboy. During the setup process in the Ring app, you should see "Other Options" when you're at the step to scan the QR code. Tap this, and select "Device has a barcode instead". If that doesn't work, you'll want to follow up with our support team to see what other setup options are available.

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28-03-2023 21:55:46

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PoNoMo

Hello, I bought a new home and the owner left the ring device installed on the front door. I can't access the QR code unfortunately. Is there a way to activate the device or connect to it with the QR or bar code?

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06-06-2023 03:43:14

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Tom_Ring

Hi @PoNoMo. What is making the QR code inaccessible? On most devices, the QR code and Setup Button are very close to each other, so you'll need to be able to access both.

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06-06-2023 16:17:55

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user116161

Hi, I have the same problem. I bought a house and old Ring was on the front of the house. I am charging the battery (and that works) but there is no QR code to be seen. Do I have to remove the installed doorbell? Thank you, Linda

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19-06-2023 00:46:55

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Caitlyn_Ring

Hi @user116161. The QR code should be on the back of the Doorbell, so you'll want to remove it from the wall by unscrewing it.

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20-06-2023 18:11:01

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user50796

Hi, I have an old Ring camera that lost the barcode/QR code sticker (because of the rain). How can I set it up as a new device?

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11-07-2023 23:07:02

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Tom_Ring

HI @user50796. You should see an option that says "Setup Without Scanning".

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13-07-2023 13:38:13

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user_255b3e

I have the same issue but the app doesn’t give me “other options” to set it up. It’s either “ready to scan” or nothing??

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09-10-2025 15:44:29

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user_255b3e

I have the same issue but the app doesn’t give me “other options” to set it up. It’s either “ready to scan” or nothing??

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09-10-2025 15:44:33

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Tom_Ring

Hi @user_255b3e. Just tap "Ready to Scan" and wait for the pop-up on the screen.

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10-10-2025 16:48:58

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user_96cfff

All you have to do is scan the QR code on the bottom of this page and it will let you continue as usual

https://ring.com/gb/en/support/articles/gt530/About-QR-Codes-on-Ring-Alarm-Devices

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04-07-2024 03:16:44

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user_92c3d0

This worked for me, thanks!

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18-06-2025 00:58:45

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user_3cba27
XXXX
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25-07-2024 22:21:35
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