Responses (17)

C
Caitlyn_Ring
Accepted Solution
Some features, including video recording, require an active Ring subscription. Once your free trial ends, you may notice that you no longer have access to these features. You can view current plan pricing and information here. After your trial ends, I'd recommend reviewing your motion settings to make any adjustments needed. For further assistance, you can get in touch with our social support team @Ring on Facebook, X, or Instagram.
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26-01-2026 21:40:15
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M
MisleadingAdvertising
This is the exact same scenario I’m experiencing. However, it only started after yesterday’s trial expiration. Before that, it never ever happened! If there’s no answer with a real solution for this, I’m returning this expensive brick back to the store. I mean, I can’t even see any live events happening at my door unless paying a fee? C’mon Ring! We think you can do better. And please, saying it’s a wifi issue is the poorest of excuses, since the ring-bell the only wifi device connected to the router.
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07-01-2021 01:03:38
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D
dbarnfield617
This is happening to me now. I never had connection issues before the free trial ended. Now, every time I get a motion notification and try to check my live feed, I get a communication error. I have reset the app several times. Also my WIFI router is only about 6-8 feet away from the Ring, in the living room of my house. I am not sure why I keep getting this error. On the homepage I see a picture of my front yard so its active but not showing me the live feed. I also checked the RSSI it's at 58 - which is considered sufficient as per the article. Please help.
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29-01-2021 18:37:13
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tpirchan
Same here. very next day the trial expired the RIng Live View all of a sudden has trouble connecting on my wifi given that my wifi is 2.5Ghz over a FTTH connection. Never had an issue during the trial plan period. Thinking about report this to the ACCC.
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30-01-2021 11:21:53
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C
CDRev
Thats how they get you, apparently.... as stated earlier its just an expensive brick without a subscription.
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09-02-2021 23:26:53
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