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U

user32045

I no longer have mechanical chime option in settings
hardwired-video-doorbell
device-settings
troubleshooting
I had the ring doorbell pro installed for several yrs without q problem. Set it up with mechanical chime. My ring doorbell stopped working. I purchased a new one and now the option to setup up mechanical doorbell is gone. I see others have the same issue

2089 •

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03-01-2023 05:15:06

Responses (1)

  • C

    Caitlyn_Ring

    Hi @user32045. Which model of Doorbell did you purchase? You can find the model name on the original packaging or on the Device Health page in the Ring app. The Doorbell Pro and the Doorbell Pro 2 should have an In-home Chime Settings option under the Device Settings tile. This is where you can choose if you have a mechanical or digital chime kit.

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    04-01-2023 22:45:43

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      U

      user_fbb067

      If I don't have a Doorbell Pro or Doorbell Pro 2, how can I set it up with my mechanical doorbell?

      I believe I just have the regular doorbell Wired 

      0

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      28-01-2026 23:45:40

      J

      Justin_Ring

      Hi @user_fbb067.  The Video Doorbell Wired will not sound your existing doorbell chime.

      0

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      30-01-2026 15:48:01

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