Responses (29)

F

fwdlink

I have the Ring Doorbell 2 and my device also changed from showing hardwired to battery. This started for me yesterday afternoon, after a few checks the white ring around the push button is still lit up, the battery is still charging (percentage still increasing after a days worth of alerts which drain it down) and the indoor chime works when I push the button. I further tested by turning off the hardwire power, the white ring turns off and an option called "Power Settings" shows up in the app. When I turn the power back on the white ring returns and the "Power Settings" option dissapears. I suspect there's been a Firmware Update that has caused it to show battery erroneously. I did try reseting the device to factory settings and it made no difference and voltage at the terminals of the device is 15.6V AC so it's all in order, hence my thought it's a bad firmware update.

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17-07-2021 16:51:23

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R

Rcaugh

Same here and I checked my neighbor’s., hers also says battery instead of hardwired. Can someone let Ring know about this. Such a frigging hassle spending half a day trying to track down a problem that doesn’t exist. I’m so fed up with this thing I’m gonna throw it as far as I can into the gully.

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21-07-2021 22:20:46

M

mattr76

(wind chime sound effect)

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21-07-2021 22:30:32

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alpha1
the same for me, it says battery when it is hardwired. it seems to be charging tho. no charge icon on the app.
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17-07-2021 17:16:41
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Y
yi
Same here. But my solar status is connected and doorbell is charging a bit slower than previous.
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17-07-2021 23:42:58
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G
Gadgetnutter
Same for me..spent ages trying to diagnose this. Thought I might have a knackered battery and bought replacement from Amazon, only to notice today that the original battery percentage was still increasing, albeit at a much slower rate.
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18-07-2021 00:29:41
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S
Spinksy1
Yes same here. Showing as battery suddenly either yesterday or day before. Still at 100% charge though so seems to be actually charging
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18-07-2021 06:19:14
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