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Bradzweb

Foggy image

Hi Folks I've had my Ring doorbell for more than a year with no problems. Unfortunately it's unusable now as the image is completely out of focus and foggy(attached image). Any ideas?

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01-10-2020 07:44:01

Responses (1)

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Tom_Ring

Hi @Bradzweb. Is the image like this during both night and day? Have you noticed any visible condensation on the camera lens? Try wiping it off with a soft cloth and a mild cleaner to see if that causes any improvement in the clarity. If that doesn't seem to work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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02-10-2020 21:25:15

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Bradzweb

Thanks for your reply, it's not condensation, the lens looks clear to me. I'll give technical support a ring.

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03-10-2020 06:08:18

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