Responses (4)

C
Caitlyn_Ring
Hi @LauraMac. I'd suggest adjusting your Motion Zones so they cover the pathway that visitors to the door would take rather than trying to cover most of the field of view. This should help focus the motion detect more. Additionally, try to create a few smaller Motion Zones and avoid overlapping them. Since this is a battery powered Doorbell, you should also have access to the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting, make sure this is set to Frequent. If you're a Ring Protect subscriber, check the [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alerts-for-People-and-Other-Motions) settings as well. Smart Alerts can help refine your motion alerts, but you might prefer having this setting turned off. Motion detection issues are usually related to the settings, and it can take some time to find the combination of settings that work best for your home. You can also link your Floodlight Cam and Doorbell together with the [Linked Devices feature](https://support.ring.com/hc/en-us/articles/360033904271-Linking-your-Ring-Devices-for-Enhanced-Security), so the Doorbell will begin recording when the Floodlight Cam detects motion. Lastly, I would also suggest trying to improve the wifi signal strength if possible. It's actually recommended for the [Chime Pro](https://support.ring.com/hc/en-us/articles/360052520292-Using-Chime-Pro-Placement-Test-to-optimize-your-wifi) to be installed at about a halfway point between your router and the Doorbell in order for it to extend a strong signal. If you continue to experience motion detection concerns after reviewing the above, please reach out to our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth troubleshooting assistance. You can also send us a private message on Facebook or Twitter @Ring to get in touch with support. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-08-2023 18:28:56
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U
user74142
Hello! I have been having the same issue with my Ring camera missing motion - to include me walking up to the door, the mail delivery person, packages just magically appear on the doorstep without the Ring camera picking up anything. I have adjusted filters and created zones all over the place, and even spent a lot of time chatting with technical support, and still, it misses what it should be picking up. There is no issue with the wifi connectivity, and I ensure the battery is well charged. Now what?
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12-01-2024 15:54:39
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J
Justin_Ring
Hi @user74142. If the steps in the solution do help, you will need to continue working with our support team to further investigate your concern.
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15-01-2024 17:57:52
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user_ea5681
We have the same issues.  My doorbell detected me popping home at lunchtime but didn’t show or detect me or my daughter walking right up to the doorbell which is at the front door and we were an hour or so apart.
This is not the 1st this sort of stuff has happened either
The zones haven’t changed between lunchtime or this evening but there is nothing to show us coming in
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02-07-2026 16:32:32
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