My door bell has a solid blue light (not blinking or doing anything else) when charging. it has been on the charger for greater than 24 hours. I tried pressing the doorbell button, nothing happned. I tried pressing the orange button, nothing happned. I took it off the charger, nothing. The app says it is at 4% battery and has not changed in the 24 hours of charging. The app also says that it is not connected to the WiFi. Can someone shed some light and give me a hand?

Any resolution? Mine is doing the same thing! Solid blue light when charging. It appears to pick up motion, but will not connect to wi-fi. If I unplug, solid blue light remains. Orange button does nothing. If I press and hold orange button for 20 seconds blue light goes off after about 10 seconds and comes on when I release the orange button. Same thing when pressing/press and hold the doorbell button. Mine is also about 1.5-2 years old.

Mine doing the same, solid Blue. wont connect, wont reset. even after unplugging it from power supply and then reconnecting it, it just stays blue. holding the orange button in for 20 sec also does nothing.

‎Doorbell needs manual reset after power outage

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U

user16165

Doorbell needs manual reset after power outage

hardwired-video-doorbell

troubleshooting

Hi, have Ring Video Doorbell Wired running firmware 9.0.66 all works fine, but after a power cut i need to manually reset the device (press the orange button) as it just constantly rings the doorbell (i have checked the wifi is up and running and allowed time etc..) but what about if this happens when no one around, this would go on for weeks and really annoy the neighbours...

587 •

0 •

01-07-2022 12:45:05

Responses (1)

T

Tom_Ring

Hi @user16165. Which model Doorbell do you have? If a Pro Power Kit/Jumper Cable is required, do you have that installed? What do you have selected for your Chime Kit in the Ring app? What is the voltage rating on your Transformer? These are all factors that can cause this concern.

0

•

06-07-2022 16:27:32

•

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Community Resources

Community Guidelines

About Ring Community

Ring Help

Most Helpful Members

View All

Privacy Licenses Terms of Service