Responses (4)

T
Tom_Ring
Hi @LiaR. What model Ring Doorbell is this? Is it hardwired? What is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for the device? Is there any [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221). These are all factors that can contribute to an intermittent connection. If you can kindly provide that information, the Ring Community may be able to provide you with a solution.
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09-04-2021 21:21:28
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N
nogods
I had the same problem - tech support had me go through numerous uninstall and re-install, reboot wifi, etc. All useless, and the inane questions "who is your internet provider" has absolutely NOTHING to do with the wifi.
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12-04-2021 18:58:08
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C

Chitst

Yep;I have the same problem too. It’s the only device in my house that drops-off WiFi regularly. I’ve even gone to the expense of fitting a WiFi extender 20cm from the ring door bell v3, and a ring hardwired power supply - all useless :frowning: Has anyone found a resolution to this common fault yet?

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23-07-2022 19:11:40

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C

Chitst

Oh and the RSSI -64 and WiFi download 97.95, upload 9.52 ping 24 If that makes any difference…

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23-07-2022 19:15:50

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Tom_Ring

Hi @Chitst. The best location for a WiFi extender is usually halfway between your router and your Ring device. This helps bridge the gap in the WiFi. Is your device on a 2.4GHz or 5GHz network? And does your network automatically switch devices between the 2 frequencies? Try putting your device on a dedicated 2.4GHz network to see if that improves the connectivity. Let me know how this works for you.

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25-07-2022 23:07:16

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user_f67388
I’ve been having the same issue ever since they upgraded my modem.
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09-01-2025 04:57:22
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