‎Doorbell disconnected and unable to connect

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Abhi7

Doorbell disconnected and unable to connect

hardwired-video-doorbell

I have a doorbell that was working for a few months and now stopped working/not connecting to WiFi network. Didn’t change WiFi settings. I tried to reset the door bell by following instructions in the App - but trying to connect to the local Ring WiFi local network was not successful. I tried using 4 smart phone/tablet devices and all have same issue or connectivity. I think they hardware is dead. Please post if you have any suggestions for me to try.

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14-06-2020 18:10:01

Responses (1)

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teejwi

Got the same problem. Bought through Woot, worked for about 4 days...then we had a brief power outage and Ring hasn't worked since. Last power reported was "good", last signal strength was -63 (no problem there). My network didn't change/reboot - it's on battery backup. I'm a computer network engineer by profession so I know what's what on my gear. The Ring never even tries to connect to the wifi - if it did there would at least be a sniff of its MAC address - and there isn't. When I put the Ring in setup mode, its SSID is not visible to any device. It's toast.

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14-06-2020 20:12:58

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