Responses (5)

U
user23977
Having same issue with doorbell. Have 2020 release in Venetian Bronze colour. It repeatedly disconnects from wifi even though the signal strength is good. Could disconnect up to 8 times per day and no reason I can find for the issue. Device health and status all say good but issue is continuous.
1
•
21-09-2022 13:31:44
•
Reply
T

Tom_Ring

Hi Neighbors. What is the RSSI for your device? This can be found in the Device Health menu on the Ring app. Have you tried rebooting your WiFi router? What specific part of the reconnection process is the Doorbell having an issue with?

2

•

22-09-2022 18:47:05

•

Reply

CR

C.riv

couldn't be able to tell you, in desperation of getting it fixed I disconnected the device from the ring app to try and connect again but it couldn't connect again because it's able to read the QR code, however its unable to connect to WIFI which makes it impossible to get past the set up process. If anyone cold tell me if there's a way to fix all of this or if the only option is to get it replaced, I would greatly appreciate it because the camera was not cheap and its frustrating thing to deal with.

0

•

30-09-2022 14:13:37

T

Tom_Ring

Hi @C.riv. During setup, try selecting the "Setup Without Scanning" option. I suggest bringing the Doorbell in the house, close to your router for setup. Once the Doorbell is online, you can move it back to your mounting location. I hope this helps!

1

•

30-09-2022 18:32:55

CR

C.riv

Hi tom, already tried that, unfortunately the problem is it does not recognize WIFI anymore, It doesn't connect to WIFI. Whether I scan or don't scan the QR code it does not recognize WIFI anymore. I am sure the only option now is to get it replaced.

0

•

01-10-2022 18:13:59

L
LeadfootOWP
I’m having the same issue. Wi-Fi is strong but Ring Doorbell 3 won’t connect. I’ve only had it six months.
0
•
13-02-2023 22:04:23
•
Reply
C
Caitlyn_Ring
Hi neighbors. If your Ring Doorbell is having trouble staying connected to your wifi network, please check the [wifi signal strength](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) to see if your Doorbell is receiving a strong signal. It's possible your Doorbell is too far from your router, or there is something causing interference. You may need to [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) your Doorbell if it's offline. If you're not able to get your Doorbell reconnected to wifi, you can attempt a brand new setup in the Ring app using the steps under Set Up a Device. We also have some troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) for the setup process. Should this concern persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
14-02-2023 19:22:12
•
Reply
K
KAIS
I also had this problem recently. I had to do the last step in the article Caitlyn posted and hold the side button for 20 seconds and then re-do the setup. However this time I chose 2.4Ghz band instead of the 5Ghz channel for connecting and not had any issues so far. 
1
•
16-02-2023 18:46:32
•
Reply