Responses (2)

J
Justin_Ring
Hi @Timberkat5. Resetting your Doorbell will not help in this situation. If you have removed the Shared User from your account and the person is still able to view your Ring device, most of the time it is because the Shared User is actually logged into the owner account. Verify this by checking what email is showing under Account Settings on their Ring app. If this is not the case, please reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) to further investigate.
0
•
22-09-2023 19:31:40
•
Reply
U

user_08cb22

I had a long argument with a ring customer service person who didn't have a clue. Anyway it turns out each person you share with needs their own ring account otherwise they literally have the same account and control as you do.

1

•

31-05-2025 18:18:28

•

Reply

C

Caitlyn_Ring

Hi @user_08cb22. There can only be one Owner of a Ring device, which is the account the device was set up under. The Owner has full control of the Ring device, and can add someone as a Shared User using the email address associated with their Ring account.

 

Shared Users cannot control the Ring device or change settings. We do not recommend sharing your Ring account email and password to allow someone else to log into your account.

0

•

03-06-2025 19:05:37