Responses (12)

U
user17810
My delays are 5-10 minutes, no issues with any other devices in the home.
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18-07-2022 03:43:18
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F
Footloose
Ring is much too quick to blame your WIFI signal. I have many many Wifi devices and they respond well. I nearly always have a delay from a few seconds to a few minutes on my Ring doorbell.
5
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29-06-2023 12:41:11
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J
Justin_Ring
Hi neighbors. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
1
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30-06-2023 23:00:28
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M

mariannewojo

I too have a delay because of a VPN on my phone. Ring needs to fix this issue. VPNs are quite common.

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12-07-2023 20:31:02

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T

Tom_Ring

Hi @mariannewojo. The Ring app will not work with a VPN. You can find more information [here](https://support.ring.com/hc/en-us/articles/360052665251).

0

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14-07-2023 14:32:05

P

PaulB1

I have had delays of 3-5 minutes since installing Ring. 1 month ag0 I had ultra fast optic fibre fitted and hoped it might reduce the delays. Nothing changed. My other wifi devices have improved with the new ultra fibre,

I updated the App, rebooted and have done everything that Ring and others recommend. Unfortunately I still have the same delays.

Totally unacceptable.

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15-08-2024 14:03:37

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C

Caitlyn_Ring

Delayed notifications can also be due to a poor connection on your phone. If the cellular signal on your phone isn't strong, or you're experiencing issues with it, this can cause notifications to arrive late. I'd recommend checking with your cellular provider. 

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23-08-2024 15:06:12