‎Cleaning Lens of Peephole Camera

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Statchmo

Cleaning Lens of Peephole Camera

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So the main reason I purchased a peephole camera for my apartment door came by in the middle of the night and left graffiti on my front door using a permanent black marker and in the process managed to swipe across the lens of the camera as well. Management removed the graffiti from the door using a magic eraser but I want to know what I can use to get that swipe of ink off the lens of the camera. Would a rubbing alcohol wipe be safe? I read where you can also remove permanent ink from hard plastic by going over it with a dry erase marker and then wiping, but it said the alcohol in the dry erase marker was the key, so I figured an alcohol wipe might work as well? But I don't want to damage my Ring! Thanks for any help you can give.

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19-03-2021 20:43:16

Responses (2)

Caitlyn_Ring

Hi @Statchmo. You'll definitely want to get this addressed as soon as possible so your Ring's view is no longer obstructed by the marker. To be on the safe side, would you mind reaching out to our support team on this? They can help advise you of what to do about removing the ink without damaging your Ring and without affecting your Ring's [warranty](https://shop.ring.com/pages/warranty). You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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19-03-2021 21:03:56

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RingringGusCallin

The question "how does one clean the lens ?" Is still is unanswered. Hello in there... please the question regrding this issue. Thanks

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15-07-2022 04:42:41

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Caitlyn_Ring

Hi @RingringGusCallin. To clean your Ring Doorbell or Camera's lens, you can use a dry microfiber washcloth to gently wipe away any dirt or debris. When it comes to something like permanent marker, as mentioned in the original post, you may need to follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance as certain cleaning methods could damage the lens.

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15-07-2022 17:53:27

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