Responses (5)

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user21359

Hi I have landed hear after Googling the same question. I have me and my wife on a shared access. We can both answer calls simultaneously but can't hear each other so unaware the other person has already answered! When we watch back you can hear is both talking over each other unaware that the call had already been answered. Is there a fix for this?

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20-08-2022 08:05:26

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user_091581

Not in 2025 and new doorbells... Nice Amazon company.

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12-02-2025 10:40:51

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Tonusja
Hi, I have the same issue and was wondering if you had any luck with an answer?
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27-07-2023 16:59:04
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user_091581
En 2025 sigue persistiendo este problema.
Escenario.
- 2 usuarios compartiendo acceso a la aplicacion.
- Internet de mas de 700 Mbps en camara.
- 1 Un interlocutor llamando el timbre.
Problem.
- Los 2 usuarios conectados a la aplicacion reciben por push la notificacion de llamada y tambien la notificacion del video en vivo.
- Si responde uno de los dos, el otro sigue recibiendo la llamada como que no esta contestada. Como es normal, este responde la llamada y no puede escuchar al otro usuario de Ring con el que comparte el videoportero, pero en cambio escucha nitido al interlocutor. El interlocutor no entiende nada.
- Desde Ring te actualizan el firmware pero sigue haciendo lo mismo.
- Si en vez de responder la llamada push, accedes al live video sigues sin oir al usuario de Ring, por lo que no sabes si el interlocutor esta atendido.
Que en 5 años mas tarde de este post, con la evolucion de los doorbell, en mi caso un Pro 2, no hayan solucionado este problema de mucho que pensar en que tipo de compañia has comprado un timbre.
Soluciones desde mi ambito profesional. Ingeniero y programador con mas de 30 años de experiencia.
1. Colgar la llamada push cuando alguien la responda. En mi caso es un escenario de 2 personas compartiendo un doorbell, pero si fueramos 5 o 6 seria una locura.
2. Que el live video fuera una sala de comunicaciones con todas las personas que atiendan dentro. Con la tecnologia en codecs actual y contando que la mayoria disponemos de fibra por encima de 1 Gbps con Wifi Mesh de calidad no es nada descabellado.
In 2025, this problem still persists.
Scenario.
- 2 users sharing access to the application.
- Internet of more than 700 Mbps in camera.
- 1 interlocutor ringing the doorbell.
Problem.
- The 2 users connected to the application receive by push the call notification and also the live video notification.
- If one of them answers, the other one still receives the call as if it is not answered. As usual, he answers the call and cannot hear the other Ring user with whom he shares the video door phone, but he hears the other party clearly. The other party does not understand anything.
- Ring updates the firmware but it continues to do the same thing.
- If instead of answering the push call, you access the live video, you still can't hear the Ring user, so you don't know if the other party is being answered.
That in 5 years after this post, with the evolution of the doorbell, in my case a Pro 2, they have not solved this problem gives a lot to think about what kind of company you have bought a doorbell.
Solutions from my professional point of view. Engineer and programmer with more than 30 years of experience.
1. Hang up the push call when someone answers it. In my case it is a scenario of 2 people sharing a doorbell, but if there were 5 or 6 it would be crazy.
2. The live video would be a communications room with all the people attending inside. With the current codec technology and considering that most of us have fibre over 1 Gbps with quality Wifi Mesh, this is not at all far-fetched.
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12-02-2025 10:38:28
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user_091581
Still failing on 2025... 
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12-02-2025 10:41:15
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user_dfb82f
still no fix in 2026....bologna
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23-04-2026 18:23:15
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