Ring Video Doorbell

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Camera not detecting visitors/responding to rings
battery-video-doorbell
troubleshooting
motion-settings
I’ve had my ring battery doorbell two weeks. So far it’s missed two deliverie: First:the box is quite visible in the hourly snapshots from one hour to the next. No motion detected, no person detected, no doorbell press registered, no package detected. Just a package appearing on my doorstep in full view of the camera. Second: Amazon delivered to my safe place. No motion detected, no person detected, no doorbell ring. I imagine the driver pressed the doorbell and got fed up of waiting. And twice it’s detected a person outside of my motion capture zone, despite the target not entering the motion zone at all. Everything is set up perfectly, motion frequency is not a factor, since no video was recorded for hours prior to these events. Not disarmed. I don't have any WiFi or internet issues. As far as I can tell, it just seems to stop working for either detection or doorbell presses for periods of time. Pretty disappointing product really.

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06-12-2023 10:29:24

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