‎Buzzing/Static on Live View and Videos

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T

Tombo

Buzzing/Static on Live View and Videos

hardwired-video-doorbell

hardwired-battery-video-doorbell

Hi, I've had a ring door bell pro for a few months which is hard wired. All working fine, but recently over the last couple of weeks I've began to notice a buzzing/static sound when watching live view or videos that have been recorded. I've tried resetting the door bell and turning the power off and on but issue still exists. I see other people have had a similar issue before but not seen any resolutions. Any help would be appreciated. Thanks

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29-01-2021 15:19:58

Responses (1)

C

Caitlyn_Ring

Hi @Tombo. Since you've already tried a reset and you're still experiencing this static and buzzing sound, I'd suggest contacting our support team for further assistance on this matter. They can take a closer look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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29-01-2021 20:39:11

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