Ring Video Doorbell

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U
Any clarity on this yet?

I know this has been asked before, but I was unable to find an answer (yet) stating what was up when someone has multiple affected devices registered, and currently functioning, on my account, and only received one code... 

I received an email saying my Ring Video Doorbell 2 will cease from functioning on 11/15/2025 and was given a promo code to get a new one. My question is, I have TWO Ring doorbell video 2's on my account that I am using. Which one is affected, and if both are, why wouldn't I have received two codes?

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29-10-2025 16:32:23

Responses (1)

  • T

    Hi @user_9ab4f8. I suggest reaching out to our support team to clarify this for you. Please, send us a private message on Facebook or X @Ring for more assistance. Thank you.

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    30-10-2025 18:35:00

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