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New annoying mobile notifications when alarm is set.
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troubleshooting
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Hi,

Like a month ago I started getting notifications on my mobile everytime the alarm is set. Even when I set the alarm from the mobile.

That is very annoying because Ring overides the "do not disturb" Android configuration so these notifications sound loud, waking up my wife. It is supposed that it would only override this for emergencies, but that is not working, it is overided for any notification.

I think this change is very annoying and ring should check what have they changed and make it back as it was.

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2

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12-08-2024 09:36:40

Responses (1)

  • T

    Hi @ignaciotex. You can learn more about Critical Alerts in thie Help Center article here

    0

    14-08-2024 14:57:04

      I

      Hi Tom,

      Thanks for your answer. 

      The article confirms there is something wrong with the app, as all the notifications are overriding the "do not disturb" not only the critical. It is not working as specified in the article.

      I think one of the updates about 1 month ago has generated this problem. I didn't have the problem before.

      Regards,

      Ignacio

      0

      14-08-2024 18:41:38

      T

      Hi @iganciotex. Thank you for clarifying. Would you be able to share the following information? What type of phone do you have, what OS is installed and what version of the Ring app is installed? This will allow us to investigate this concern. 

      0

      15-08-2024 19:23:10

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