‎Using Ring Camera with EERO Pro6

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BullheadBart

Using Ring Camera with EERO Pro6

troubleshooting

wireless-security-cameras

Since installing my camera I have very intermittent video recordings. My camera is recording all the 15-second pictures, but only records about 20% of the triggered video captures. It captures the motion trigger but isn't capturing the video. It says no video is available. About 50% of the time I cannot connect with "live". My RRS is generally about 58 so I am within the operating range. I am on my 2nd camera so I think it's a connection problem and not a camera problem. Perhaps it is a setting on my EERO.

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01-05-2023 15:30:01

Responses (1)

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Tom_Ring

Hi @BullheadBart. This may be due to how your [Motion Settings](https://support.ring.com/hc/en-us/articles/360050360052-Customizing-Motion-Zones-for-Video-Doorbells-and-Security-Cameras) are configured. If you have[ Motion Verification](https://support.ring.com/hc/en-us/articles/115001858043-My-Video-Recording-Stops-After-20-Seconds) turned on, this could be why your videos are having an issue. To test if this is your WiFi, try connecting the device to a WiFi hotspot. Once connected, walk in front of the camera to trigger a few recordings and see if the cam behaves differently. Let me know how this goes!

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03-05-2023 18:15:48

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