Trouble Connecting To Spotlight Cam Pro After Switching To Spectrum Router 7.
After I switched to Router 7 the other Ring devices (doorbell, floodlight, stickup cam, and spotlight cam plus) switched over without issue. Only the Spotlight Cam Pro cameras aren't connecting.
Tried restarting router, switching to 2.4 GHZ, changing network name and password to not include special characters (again, all other Ring devices connected), factory reset router, factory reset cameras, paused all non needed devices and still have fail during setup.
During setup it gets to 95%, stalls then gives me an "unable to connect" error Code: P7-07.
Was able to hotspot phone and was able to connect. I think it's something to do with the Spectrum 7 router. Spectrum tech support basically had me do a few of the same things before sending me to the "3rd party" help desk. Any help would greatly be appreciated. Even if the answer is that the Spotlight Cam Pro models are not compatible.
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29-11-2025 01:08:28
Responses (1)
- U
Thanks for the tip. I changed the settings that I have access to in the router and am still having the same issue. Only the Spotlight Cam Pro cameras aren't connecting. This is really frustrating and I am considering switching to a different brand of cameras.
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02-12-2025 06:42:27
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Justin_Ring
Hi @user_dec8bd. If your camera was able to connect to a hotspot but not to your router, it's likely due to a setting on your router preventing the connection. I recommend reviewing our Help Center article that outlines the necessary router settings for Ring devices to connect successfully. I hope this helps.
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01-12-2025 17:03:59
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