Ring Security Cameras
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“This device stopped receiving power”
I bought a Ring Stick Up Camera (3rd Gen) Wired, less than 2 months ago. It’s mounted externally and plugged in to power socket. The camera image is showing it’s working with a warning triangle in the top right corner.On device health, signal strength is good, solar status says connected (despite not being a solar device?) and device status says “online”.I’m being notified that “This device stopped receiving power” but is still online. Why am I getting this message?I’ve had this a couple of times and carried out the resetting of the device as per Rings Help Pages.Is there a common issue that needs addressing with this model device? Or the power adapter?It’s less than 2 months old and shouldn’t surely be having issues already?Any help greatly appreciated.
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26-06-2025 09:04:13
Responses (3)
- W
I have the same issue. 1 out of 4 of my new wired outdoor stick-up cams (3rd gen) give this error, several time per day. Despite this the camera seems to perform OK. Reset via the app does not clear the warning, but a power cycle does. I have checked the power connection at both ends all all seems sound. I'm using the genuine power adapter, no extension.
Settings, Power Mode shows (correctly) as Wired
Device Health shows...
- Battery Level - Add Battery (all four cams show that - I don't have any batteries, so that seems OK)
- Solar Status - Connected. That's not correct - I don't have Solar panel and did not set up, so this seems off to me?
- Signal Strength is RSSI-55 - seems OK
- Status - On Line
In addition, there is no Camera Preview on the web interface (but this is OK on the app, just the warning triangle)
The camera is only a few weeks old.
Suggestions?
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29-10-2025 17:43:58
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- C
Hi @wally_dug. You should be able to use the Stick Up Cam in Wired Mode with a compatible power adapter plugged in, without receiving an error message like this. It should not show the Solar Status as connected, which might be the issue here. I would recommend following up with our support team to look into this further. You can get in touch @Ring on Facebook, X, or Instagram.
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31-10-2025 21:08:32
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Caitlyn_Ring
Hi @user_8c31b3. Are you using the Ring power adapter with the Stick Up Cam, or a third-party power adapter? If you use the reboot option on the Device Health page, does this resolve this notice of the device not receiving power? Or do you have to fully reset the camera by holding down the setup button for 20 seconds?
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27-06-2025 14:44:59
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