Responses (4)

C
Caitlyn_Ring
Hi @user53429. Your Stick Up Camera should record motion detection, as long as you have a valid Ring Protect subscription in place. There may have been temporary wifi interference or signal interruptions that caused the videos to not be recorded properly. Make sure your Stick Up Camera has a [strong and stable signal](https://support.ring.com/hc/en-gb/articles/217271526-Checking-Your-Ring-Device-s-Wifi-Signal-Strength). If this issue persists, I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can take a look at things on the back end.
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07-08-2023 17:33:41
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C
Caitlyn_Ring
A post was split to a new topic: [Ring Camera not recording](/t/ring-camera-not-recording/218206)
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07-08-2023 17:34:22
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T

ThePaddocks

I have had similar events recently where camera identifies motion but does not record images. I have ensured full battery and camera working. Help please

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30-05-2024 11:14:54

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U

user_bb0a1b

I’m having the same issue I need help

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15-09-2024 20:43:12

J
Justin_Ring
Hi @ThePaddocks. If you have tried the suggestion in the solution and are still having the same concern, give our support team a call for further assistance.
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31-05-2024 17:00:01
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