Responses (5)

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user78973
I was just ran in circles by support. They told me this didn’t exist and gave me discount codes for new cameras (I lost 4 of these in my move). I found this thread and logged back into support chat. They then confirmed the part exists, but stated it cannot be purchased. Then proceeded to tell me that they send them out for free to customers within warranty. What kind of sense does this make? I’m ready and willing to pay for them! I have two doorbells, 6 stick up cams, and two spotlights, so needless to say, I like Ring products. This experience soured my opinion a lot.
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14-03-2024 15:57:34
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user_b2ca92
Same situation myself, when I was moving a camera around I misplaced the bottom cover to my outside stick up cam. Called Ring support (my camera was within warranty), they originally noted replacement bottom cover part not available and device replacement would be needed. After some time on hold, they noted they had a bottom cover in stock and could ship at no cost. Thanks for the original thread OP, helped me get this resolved pretty quick! 
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18-11-2024 04:29:32
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user_c840de
Hi. I have just seem your post (2024) and finally I may be able to get a cover. I have tried and searched so many places for it. I tried using the order code given but it’s coming back with nothing available. Any tips/clues? Many thanks.
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26-04-2025 19:32:52
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user_0e5dfd
Thank you this helped just got mine sent I gave them this barcode (842861105025) for the Stick up camera battery cover and just let them know I needed it in black and it was resolved in 5 mins!
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06-06-2025 04:03:52
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user_0e5dfd

Thank you this helped just got mine sent I gave them this barcode (842861105025) for the Stick up camera battery cover and just let them know I needed it in black and it was resolved in 5 mins!

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06-06-2025 04:03:56

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user_0e35c7

I called and they told me there was no such replacement part, how did you get this cover replaced? Ring customer service acted like I was crazy for saying I just needed this part, and I had the bar code for it.

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11-10-2025 18:41:22

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user_0e35c7

I called and they told me there was no such replacement part, how did you get this cover replaced? Ring customer service acted like I was crazy for saying I just needed this part, and I had the bar code for it.

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11-10-2025 18:41:27

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user_fc32fe

they refuse to help at RING

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22-10-2025 00:58:41