Spotlight Cam restarts when accessing microphone

Question

My spotlight cam is working file, but when I go to live view, and click on the microphone/speaker buttons in the app, the cam restarts and all I get is 'Activating Device'

Caitlyn_Ring · Answer

Hi @okami0731. You can find some troubleshooting tips for Live View concerns in our Community Post on the topic [here](https://community.ring.com/t/live-view-not-activating-and-connecting-troubleshooting-tips/249). I'd also recommend trying to activate the Live View on a different smartphone or tablet to see if it's isolated to only one device. I hope these suggestions help! :)

Ring Security Cameras

Spotlight Cam restarts when accessing microphone

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