Responses (3)

T

Tom_Ring

Hi @mcleanm. With the dual battery option, the Spotlight Cam will first use one battery until it is completely depleted, then it will switch to the second battery. I would make sure both batteries have a full charge, then insert them into the Spotlight Cam. In the battery compartment, there will be a red LED indicator light to let you know that battery is inserted correctly.

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07-09-2020 17:03:21

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M

mcleanm

Thanks for your reply. That is how I assumed it would work. But when I added the second battery on a currently mounted light, it did not recognize the second battery. When the first battery went low, I removed it and at the point the light recognized the other battery and when I returned the newly charged battery, the light did recognize both batteries. Love the light and thanks again for your response!!!!

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08-09-2020 13:55:10

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CoriLyn

So, we just installed the spotlight cam battery. I charged & inserted 2 batteries. The red lights came on for both & 2 little green batteries showed up in the Ring app. Then after a day, the right battery is not recognized. We took it down, & the battery on the right had slipped out. So I pushed it down good, & made sure the other battery was in & then they both showed up again. Then, we put it back up, & the same thing happened again. Please help!

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02-07-2021 15:55:01

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user_752660

I also but two packs and charged them as instructed and placed both in at the same time but when I see it on the app both are draining at the same time!!! What did I do wrong??? Help

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05-06-2025 04:38:17

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user_752660

I also but two packs and charged them as instructed and placed both in at the same time but when I see it on the app both are draining at the same time!!! What did I do wrong??? Help

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05-06-2025 04:38:23

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Justin_Ring

Hi @user_752660. Both batteries should not be draining at the same time. Reboot your Camera using the Ring app. https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera. Let me know if that helps.

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13-06-2025 21:50:13

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user_612989

I have the same problem. The dual battery system doesn't work! Camera just died. Justin_Ring, there is no reboot option on the Ring App!

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06-09-2025 04:48:16

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J

Justin_Ring

Hi @user_612989. Are you set up as the Shared User or Owner? Shared Users will not have the option to reboot a camera.

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08-09-2025 19:08:13