‎Spot light Battery Cam not powering up

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JG101

Spot light Battery Cam not powering up

I have 2 spot light battery cams that have both just stopped working. I have fully charged batteries, but when I insert them, 1 camera has the red LED light on ( but doesnt power up ) and the other ( with a fully charged battery ) doesnt have any red LED light at all. Support is closed and looking for any advice please

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30-08-2020 20:06:29

Responses (1)

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Tom_Ring

Hi @JG101. I would make sure that your Spotlight Cam Battery has the battery compartment fully closed. You can also try to reset the device by holding the Setup Button for 20 seconds, then [reconnecting to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network). If you've tried those steps to no avail, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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31-08-2020 23:05:10

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