‎Solar charger not charging stick up camera

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Ring86

Solar charger not charging stick up camera

solar-panel

wireless-security-cameras

![image|443x500](upload://r8vtKwN84DgjLpTU0wtf7rIDgrV.jpeg) I’ve charged the battery, completed the reset, the solar panel charger was charging thereafter and now not showing up under the camera any longer. The battery is draining and the solar panel is plugged into the back of the spotlight camera. The panel is receiving direct sunlight for eight hours. What am I missing?

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18-09-2021 10:17:14

Responses (1)

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b501c0656a44136258a5448759891f

I have 2 ring cameras and they both stopped charging from the solar panels. I read the solutions and decided to try first to reset both cameras. Lo and behold both cameras did a software update and suddenly they both work fine charging from the solar panels. Why couldn't ring just tell yo that a software update was required instead of running the battery down by stopping charging?

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12-01-2022 18:40:48

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Tom_Ring

Hi @b501c0656a44136258a5448759891f. Glad to hear that your batteries are charging once again. A quick way to check and see if there is an update needed is to visit the Device Health menu in the Ring app. It's a great first steps if you are noticing a decline in performance with any of your Ring devices.

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13-01-2022 16:48:42

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