Responses (4)

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Tom_Ring
Accepted Solution
Hi @user82995. If your Floodlight Cam is missing its lens, you'll need to reach out directly to our support team. We do not offer replacements lenses. If your device is under warranty, or if you have a applicable Ring Protect Plan, you may be eligible for a replacement device. Please send us a private message on Facebook or Twitter @Ring or give our support team a call at one of the numbers available here. If you are outside the US, please visit here to see how to contact support.
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10-06-2024 19:44:47
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user_04395f
Hi. I have the same issue and I'm wondering if you were able to get a resolution.  Thanks!
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15-12-2024 04:00:49
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user_c003c2

There is no glass lens cover. The lens is plastic. That's it. The plastic degrades over time, particularly if the camera is exposed to sunlight. Those cheap plastic lenses don't last more than about 3 years. Ring doesn't provide any replacement lenses, nor give any instruction on how to replace them if you wanted to.

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29-12-2024 03:10:40

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user_cc8f1e

Mine were 100% glass because it just fell out and shattered

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19-04-2025 01:11:00

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user_87ef13

Mine is glass too. As previously posted, mine fell out and smashed!  I’m very disappointed. What a waste of money. 

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30-11-2025 20:42:07

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user_e030cf

It is unacceptable to spend an hour on the phone with support to be told there is no replacement, but they will give you a $35 credit towards a replacement device. Just sell the glass or plastic covers with goo-gone and replacement tape or glue that works better than the original, and we would be happy!

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03-06-2025 23:35:48

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user_c13b28

100% agree. Offering me a 'repair kit' for $100 is poor business practice for equipment that keeps customers subscribing to an ongoing service.

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22-09-2025 19:19:52

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user_73a251

CS Just told me this NEVER happens and is not normal????? Meanwhile i’m seeing it all over the internet! They want me to buy another floodlight cam for a discount?? why? so it can fall off again in another year?? i need to find a good replacement

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18-10-2025 18:55:10