Ring doorbell (2nd gen) keeps going offline
Hello. I am having a current issue with my ring doorbell whereby it keeps going offline almost daily and I have to keep manually reconnecting it to the Wi-Fi by taking it off of the latch and doing the reconnect process.
My Wi-Fi is absolutely fine with everything else (phone, TV etc). So it’s not anything to do with the Wi-Fi itself. I did recently get an upgraded hub box around a month ago so not sure if it could be something to do with that, but it’s in the exact same place as the old hub box was, so it can’t be an issue with it being too far away from the doorbell. What are the best ways for me to try and fix this permanently? I really don’t want to be having to move the hub box if possible, especially when the old one was there for so long with no issues. I’m not saying it’s even anything to do with the new hub box it might be a coincidence, but that’s the only thing I can think that has changed recently.
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25-10-2026 12:11:28
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Tom_Ring
Hi @user_085da4. What is the RSSI for the device? Is it connected to a 2.4GHz or 5GHz network?
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26-10-2026 18:26:24
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