Ring camera gone pink

Question

My ring camera has gone pink when I open up the video or live view. Iv had it maybe over a year so surely this shouldn’t happen? Iv tried resetting it, wiping it etc. Could you please give me some advice what to do next please?

Tom_Ring · Answer

Hi @Mbarrettwindows1. This happens when the night vision of your camera has been stuck in the on position. You can fix this buy removing power from the camera for 3 minutes, then powering it back up. This should fix your pink video. If for some reason this doesn't seem to correct it, you call to phone our support team. Please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

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Ring camera gone pink

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