Ring Security Cameras
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Ring Camera Connection Issue
Hello,
I have been experincing some connection issues with two out of 6 cameras. The two that giving problem are installed above the garage. When checking live view, I stay on the "activating device..." screen for a long time. Weird thing is this happens intermittently.
I did a speed test near the ring camera and it was near 50 mbps (download) Should I be checking upload instead?
I have the google nest mesh wifi. I actually put a gogole point in the garage to see if that would help and it doesn't help much. I have roughly 40 devices connected to my wifi router and can have over 100 so number of devices is not the issue. Do you think I need to increase my wifi speed? I have 200 mbps download and 5 mpbs upload.
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08-11-2020 21:13:27
Responses (2)
- THey @Charanjit. Thanks for checking back in. With a variance in RSSI like what your are getting, there could be some interference. If this continues, a good option would be a [Chime Pro](https://shop.ring.com/products/chime-pro-gen2). This acts as a wifi extender for your Ring Devices. I hope this helps! :smiley:•
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11-11-2020 20:34:04
CI have tried a Chime Pro and was a watse of money..does not help much. What is interesting to me is the two cameras show a RSSI of -60 at night while durning the day time, i can hardly do live view. It sounds like it is interference as you mentioned but there is a diurnal variation to it.•0
22-11-2020 21:29:36
THi @Charanjit. I would try to reset your device, then reconnect it to the Chime Pro. To reset it, press and hold the setup button for 20 seconds, then release. After that, [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi and allow it to perform a quick reset. You can also try to reset your internet router. I hope this works!•0
24-11-2020 20:36:12
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Tom_Ring
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09-11-2020 22:21:18
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