Responses (15)

E
EFHolstein2
Having the same issue with red tint on only one of my security cameras. What’s the best way to actually get Help from Ring?
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08-04-2021 23:28:59
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U

user7957

Hi, not sure if you figured it out but its a simple fix. Get a rubber hammer or something similar and tap the side of the camera. Let me emphasize tap! It may take a few hits but it works! I pulled up the camera feed on my phone so i could see when it went away. Dont know why it works but it does! Good as new!

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01-04-2022 02:49:55

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J

Jimmelb

Yes, tapping it lightly, while watching Live View, worked for me.

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17-05-2022 04:54:11

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user_5fb55f

The tapping on the right side with a rubber mallet worked for me too! Thank you!!!

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22-09-2024 18:44:36

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user_8478e6

I thought “there’s no way this works”. However, I used three fingertips while looking at my camera in live mode. Nothing on the right side worked so I tried the left side and VIOLA!!! The color changed back immediately! Crazy!!

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23-05-2025 16:20:22

M
MacMan1
Tapping lightly only partially worked for me. Tapping on the right looking into the lens recovered some 50%. Tapping on the left resulting in it going back. Constantly tapping again on the right got it as far as 70% back but no further. :unamused:
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03-06-2022 19:35:08
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G

gyew8899

I have the same problem. Tried everything I have read here and elsewhere on the www but, could not get rid of the red screen. Called Ring Support and they are replacing my cam. GREAT Service RING SUPPORT TEAM. 2 Thumbs Up!!!

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20-06-2022 22:31:09

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T

Tom_Ring

Glad to hear that our support team was able to get this replaced for you, @gyew8899!

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23-06-2022 19:16:42

B
bsnelson
I can't believe it, but the tap on the side fixed mine as well. It took a few taps, and at one point, only part of the image was correct, but I kept tapping, and finally it cleared up!
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17-12-2022 21:37:48
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