Responses (4)

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KristyD
I need help, an hour and half talking to Ring agent and got no where! When I got my 3 stick up cameras a few months ago, I created an account and set up one camera but didn't install it and forgot about the cameras. 2 days ago I decided to set the cameras up and install them, I couldn't access the original account I created because I forgot password and when I created account I had a different cell phone, so I created a new account using my other email. I set up the 2 cameras still in box and tried to add the 3rd camera that I set up a few months ago, but because the camera is on the original account I created, but can not access now, it won't let me add it to my account, so right now I can't do anything with the camera. I tried telling the ring agent all she had to do was remove the camera from my old account I can not access, but she didn't seem to understand and kept telling me to login and remove the device on the app. So, im hoping yal can help me! Is there a way to reset the camera maybe, so it wouldn't be linked to any account then I could add the camera to my new account with the other cameras. Or any thing?
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25-07-2021 01:03:12
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Caitlyn_Ring

Hi @KristyD. If you don't have the original packaging still, the QR code should be on the back of the Floodlight Cam itself. If you can't locate the QR code on the Camera itself and you're unable to get it setup in the Ring App, I'd recommend giving our support team a call so they can take a closer look. You can reach our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :) Edit: I found your second post you made and moved it over to this thread. I know you already mentioned that you've contacted our support team, but since the Community is a neighbor-to-neighbor forum, we can't go too in-depth with account concerns like this so really our support team would be the best point of contact to find a solution for you.

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26-07-2021 20:39:10

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user_af8380

Does Ring realize that they are selling a product that you mount 8+ feet up on a wall and resetting means turning off the breaker, climbing up on a ladder, removing the floodlight camera (qr is on the back), scan a qr code, reinstall the camera, turn back on the breaker, then setup the camera on the app and hope that you don't have to do the process again? 

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11-12-2024 12:37:20

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Caitlyn_Ring
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18-08-2022 22:50:23
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user_613cf0
These devices are really great until you need to change your Wi-Fi network info, and then you will probably need a code you can only get by removing the device from a wall where it was originally installed which may be well out of reach.  Ring can't give you that code. So you have to get the device off the wall to get the code number or QR code. I won't buy any more Ring devices. 
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13-01-2025 20:15:57
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