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Caitlyn_Ring
Hi @user80443. Check the top center of the Ring app to make sure you’re on the correct location. If you’re on the “All Cameras” location, you won’t see the Modes options appear. You will also need a Ring Protect plan in order to access the Modes feature. Let me know if you have any other questions.
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09-04-2024 18:59:38
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user_a9b0ff
I just spent 20 minutes with a Ring support supervisor expressing my frustration and disappointment with the modes features being removed from the basic plan. This was an important feature unilaterally remove by Ring. In addition, I paid for a 1 yr basic subscription which included this feature. Now it’s no longer part of the basic plan. Corporate “bait and switch.” Supervisor was understanding, but unwilling to push my call to the corporate level. Removing that feature is nonsense! As you said, it is a popular feature that most everyone uses. Just another example of corporate greed. SMHI hope many other users loudly complain about the removal of this feature.If you’re reading this, please call and complain to a supervisor. Maybe we can get the feature restored until our annual subscription expires. If this doesn’t happen, they will lose me as a customer, since moving up to the next plan makes no financial sense to me. I only own 1 doorbell.I AM CONTACTING THE BETTER BUSINESS BUREAU to file a complaint. I urge others to follow suit.
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15-10-2024 20:41:49
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