Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
J
Glass/plastic disc cover over lens droppng off
hardwired-security-cameras
cs-support
I have a RING floodlight cam pro. The camera and lights work fine - and the image is great but over the last few days the disc of glass/plastic keeps coming loose which means I dont get a clear image as the disc creates a problem.
1. Should that disc be fixed on - or is this something I should have removed when installing it
2. If it is integral and protects the lens itself how can I make it stay put ?? I don't want the lens to be damaged by the weather.
thanks
4324 •
1 •
1 •
06-10-2021 19:49:14
Responses (4)
- CHi @Mlake. Would you mind contacting our support team for this? Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this with you and determine if a replacement part is needed. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.•
1
30-11-2021 20:16:15
CHi @user19591. Please reach out to our support team regarding physical damage like this, as they will need to review the damage and your device's warranty to determine the best solution. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.•0
05-08-2022 15:52:26
- II’ve got exactly the same problem Can you please let me know what to do to fix it. The plastic disc is half on half off and keeps popping out. •
1
04-11-2022 22:59:30
•
- JHi @Ian2022. As mentioned before, for this concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.•
1
07-11-2022 17:54:38
•
- NSame issue here. It fell and broke in half. Now I don't have a way to replace and they gave me a discount code instead. I am a little disappointed, you would think they'd keep some replacement of those glass cover which probably cost them less than $1. It's definitely a flaw in the design.•
0
08-10-2023 21:32:44
•
UI am having the same issue and was very surprised by the support rep I spoke with. Since my camera is no longer covered by warranty there was nothing he could do. I could buy a new one. I just wanted to know where to buy a replacement cover.
•0
25-11-2025 02:20:09
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Tom_Ring
0
08-10-2021 19:57:16
•