Responses (2)

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Caitlyn_Ring
Hi @HarChar. If you haven't tried a reset yet, I'd definitely recommend a reset to see if you can get the siren and the audio in Live View working properly. To reset the Floodlight Camera, you'll want to hold down the setup button for at least 20 seconds. After the reset is complete, you'll just need to set the Camera up in the Ring App again using the steps under Set Up a Device. If the siren and the audio in the Live View still don't work after trying that, I'd suggest reaching out to our support team directly for further assistance. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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22-06-2021 19:34:03
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user_86c4e5

If you are having audio issues with your cameras. Please hear us out. We have been sent 3 replacements floodlight cameras, after setting up every one of them, the audio on the recordings and live view work fine for a couple of hours but then it suddenly stops. This has happened to us with each new replacement floodlight cams they sent us. What finally happened is that this last time the "normal" technical support team transfered us to a "advanced" technical support specialist and they found an audio issue on their end. They fixed it and it immediately started working. So please ask for an advanced technical support specialist and note to them my experience and hopefully this can help you all! Good luck out there!

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07-06-2025 18:33:34

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Caitlyn_Ring

Thank you for sharing! I'm glad our advanced technical support was able to get this issue resolved for you.

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09-06-2025 18:30:55