Responses (7)

T

Tom_Ring

Accepted Solution

Hi Neighbors. If you are seeing water in your Floodlight Cam, please immediately disconnect power going to the Floodlight and contact our support team for further assistance. You can reach our support team at one of the numbers available here. 

1

•

25-04-2022 21:47:43

•

Reply

U

user_c51180

Where are the numbers to reach support team?

0

•

21-07-2025 09:13:58

T

Tijoekali

I appear to have the same problem. My Flood Camera is locate a foot behind the edge of an outside ceiling. Both LED lights are equally flled with water. I wondered why my flood light were no longer coming on during the night when motions is detected. I will contact Ring ASAP.

0

•

07-07-2020 16:42:01

•

Reply

U

user3390

Same issue. Replaced and happened again. See attached pic. 

1

•

24-11-2021 04:17:45

U

user21539

I have the exact same problem. It appears that the foam seal was not uniformly tight around the perimeter of the floodlight housing and the junction box. It also appears that water leaked down into the floodlight housing and ran down into the light fixture (following the path of the wires). Ring is sending me a replacement and I will add a little silicone caulk inside the fixture and will also run a bead around the foam so it creates a waterproof seal when I reinstall my fixture. I hope this helps ! Apparently this is a widespread problem that RING needs to address.

2

•

21-08-2022 19:19:36

I

IvoW

curious if this worked for you.

1

•

29-08-2023 23:14:09

U

user58430

Is this still an issue with Ring Floodlight? I am now on my second floodlight that has went out in less than 4 months. On the second one I even built a little shelter above it to keep rain off of it. I live in southern and am wondering if it’s just too humid here?

0

•

15-09-2023 00:04:29

U

user9756

Did you find out how to fix this problem because my light is exactly like this.

0

•

22-04-2022 03:46:17

•

Reply

U

user13832

My replacement light is coming and I swear I might drill a tiny hole for drainage in each lamp housing

1

•

06-06-2022 00:28:32

U

user9756

I wanted to know if you drill the hole in your floodlight camera and did that work for the water?

2

•

12-08-2022 00:29:26

U

user5865454

What did you use to drill holes and did it work?

0

•

04-10-2023 12:25:43

U
user5865454
I have the same problem. Has there been a solution to this?
0
•
04-10-2023 12:24:57
•
Reply
J

Justin_Ring

Hi @user5865454. As the solution states, contact our support team for further assistance if you are seeing water in your Floodlight Cam.

0

•

05-10-2023 17:18:27

•

Reply

U

user_ea3d2b

I’ve replaced several.. it’s a bad design and not rated for outdoor weather.. I plan to tear apart and reseal or build a cover around mine.

0

•

05-06-2025 01:03:17

U

user_7ab0dc

Go with eufy instead. Much better quality and a lot more features. I've had 4 Ring floodcams. All have failed after a couple years. You used to be able to replace the floodlights easily (a common occurrence) until Ring changed the mounting bracket. Absolute garbage ever since. Amazon has ruined this company. 

0

•

09-06-2026 01:48:34