Responses (7)

V
Vinny
Just installed floodlight cam a few days ago, same issue.. footage unavailable. . Works on all other ring cams though...
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19-12-2019 07:35:16
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NewUser2019

I have the same exact problem as MaykTyRambo. Same firmware. Same "no snapshot available" error message. Same cannot update the firmware issue. Spent some time with the rep on the help phone number, who suggested I needed to update firmware, which as we know is impossible. He also tried to sell me the Chime Pro wifi extender. So why are they trying to sell product to solve a problem with their firmware???? As a brand new user, I find this VERY disappointed. Spent $400+ on two cameras and then have these type problems. It's under warranty and I bougt it from Amazon. I think the answer is to return the camera and just order a new one. Or return them both. RING does not seem to be doing anything effective to fix the problem.

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27-12-2019 11:42:20

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Nacho

Ring...have any meaningful, helpful response?

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31-12-2019 14:19:42

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Nacho

Hello, Ring?

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31-12-2019 18:38:25

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NewUser2019

Ring is not answering the call. There are mutliple threads with this same or very simliar issue. No action by Ring to address it, fix it, replace their junk cameras. Nothing. These cameras are NOT inexpensive. Cheap, yes. But not inexpensive.

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01-01-2020 04:05:23

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Bowie

I had conversations with customer services two times. The first guy told me he rebooted my device and should get the latest firmware. The second time they still can't get the issue solved and he told me he would contact the manager and sent me an email in 48 hours. Still, nothing happened. No further answer about this issue, no firmware updated. Nothing! I installed 6 cameras in my home and most of them are working properly. I like the ring product but the services are kind of disappointed. BTW, Happy New Year to all fo you, ring users and rings.

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01-01-2020 18:59:48

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Nacho

I may have a resolution for this Floodlight cam issue that I'm having. First, note, that Ring deleted my posts in the Ring Doorbell section. These posts were factual, did not violate any of the forum rules that I could tell, and were there to help other consumers make informed assessments on what to do. Here's my most recent post to that forum: "Let me help with a resolution on this matter. Today I returned my Ring Video Doorbell Pro and for some reason, decided 1 more time to exchange it for a new one. I installed the new one today, and noticed that the Firmware was 1.16.00263. I thought...gee, now I'm going backwards when my prior defective device was stuck on Firmware 1.16.00272. But, in under 5 minutes of having the new device installed, the firmware was updated and now it shows, "Up to Date". Guess what...I have Snapshot Capture now. So based on my experience, the fix was to return the defective 1.16.00272 device and I was fortunate to have picked one up that updated correctly. Now, was that so hard?" So, given that my Ring Floodlight cam remains stuck at 1.16.00273 (just like my doorbell at .00272) - the solution was to return the device and be fortunate to pick one that performed the Firmware update upon installation. The only challenge with this, of course, is that I don't know how to determine which devices at the store will work or not. I hope that these posts have been helpful to the community. Sometimes a little honesty and directness will go a long way.

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01-01-2020 21:36:35

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Nacho

Snapshot Capture works on my garage floodlight camera. I was happy with the camera, so I bought and installed another floodlight camera for my backyard. However, this new camera does not have Snapshot Capture working. The firmware is also stuck at 1.16.00273. I have the same problem with my Ring Doorbell Pro. The Snapshot Capture does not work and the firmware is stuck at 1.16.00272. I called support twice, and each time nobody was able to address the issue. I've done all the standard stuff from factory camera resets, re-installing the app, rebooting my wifi, etc. The RSSI on each device is -51. I spending so much money on these devices, professional installation, and the $10/mo service, I expect that Ring would inform customers what's going on.

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30-12-2019 17:02:29

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N

Nacho

Ring??

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31-12-2019 14:18:31

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MaykTyRambo

Agreed. It appears Ring has figured out the issue here. As of yesterday all 3 of my cameras now have snapshot working. Snapshot was working on one of my cameras when I checked yesterday. This one had "Up To Date" firmware as well. (it was previously 1.16.00273) The other two were still not working and still showed a firmware of 1.16.00273. I toggled snapshot off on these two cameras, let them sit for a few minutes, then toggeled it back on. I believe the firmware was updated upon toggling snapshot off. Either way upon toggling snapshot on the two non updated cameras they now show firmware as "Up To Date" as well and are working as promised. I'm a happy camper, not sure exactly what Ring did, but I'll take it. Wish they would be a bit more transparent about things like this though. At least admit there is an issue and they are working on rolling out a hotfix.

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04-01-2020 16:35:08

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B

Bowie

Hi guys, I am glad that all of us got the 'snapshot' function working. However, I found the new version of this firmware makes the audio quality worse than before. As the old firmware (my was 1.16.00273), the sound in the video was loud and clear. With the latest firmware (which supports "snapshot" function ) the audio is vague with a lot of noise. How about your floodlight cam with the new firmware?

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04-01-2020 19:56:16

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Bowie

> @meme wrote: > > @Bowie I did a couple quick tests on floodlight cams. When I talk through my app, the speakers are a bit staticy but loud enough. I think that was the case before. However when I talk to the floodlight cams from outside, my voice can barely be heard as incomprehensible mumbling on the videos. The video however did pick up the sound of my footsteps and the motorcycle in the background. Even when I am right under the floodlight cam when talking to it loudly, I can barely be heard through the app or in the video. I don't think it was that bad before the update. This is on a floodlight cam with RSSI In the 40s, which is pretty good. And using their internet speed tester, download speed over 80mbps and upload over 20mbps. > > > > > > > @Bowie wrote: > > > > Hi guys, I am glad that all of us got the 'snapshot' function working. However, I found the new version of this firmware makes the audio quality worse than before. As the old firmware (my was 1.16.00273), the sound in the video was loud and clear. With the latest firmware (which supports "snapshot" function ) the audio is vague with a lot of noise. How about your floodlight cam with the new firmware? > > Thank you @meme, I am a subscription user so I can download videos from the ring server to compare my previous video and new firmware video. You are right, the footstep and vehicle sound is kind of ok, but the human voice is very bad in these new videos. Voices also have background noise with them. I suppose there is something changed in the new firmware cause this issue.

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06-01-2020 06:36:31

M
msmyra1972
I am having this issue with my floodlight cam. I spent over an hour on the phone with customer service to no avail. Firmware is updated, toggled capture on and off, deleted app and reinstalled. I am using an Iphone 11Max Pro. This problem hust really started about a week ago. It only updates if I go to live view or go to device settings and go back to snapshot.
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20-04-2021 15:42:47
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