Responses (2)

T

Trekcycler

I too purchased a defective unit that was marketed to have the snapshot feature functioning. We purchased new in the past month. Ring and Amazon are currently distributing devices that may contain old hardware because they do not practice first in first out inventory methods and did poor validation on their firmware release strategy. We all know now the firmware package that contains snapshot isn't backwards compatible to units with certain internal hardware peices. Ring should not be selling these faulty devices or their marketing strategy needs to be corrected until a permanent validated solution is implemented. I spent 2+ hours with elevated ring support today on this issue.

0

•

31-12-2019 04:25:10

•

Reply

N

Nacho

> @Trekcycler wrote: > I too purchased a defective unit that was marketed to have the snapshot feature functioning. We purchased new in the past month. Ring and Amazon are currently distributing devices that may contain old hardware because they do not practice first in first out inventory methods and did poor validation on their firmware release strategy. We all know now the firmware package that contains snapshot isn't backwards compatible to units with certain internal hardware peices. Ring should not be selling these faulty devices or their marketing strategy needs to be corrected until a permanent validated solution is implemented. I spent 2+ hours with elevated ring support today on this issue. Exactly. I believe that Ring Floodlight cameras with firmware 1.16.00273 are bricks. Otherwise, why would mine running 1.16.00273 not at least update to the version running the "Up to Date" version? The Ring Floodlight camera running the "Up to Date" version works very well. Although Ring claims to be working on addressing issues with a 2.x version, this is just a red herring for those running 1.16.00273. My faulty unit is going back. Ring has Rung.

0

•

31-12-2019 14:05:49

T

Trekcycler

I'm less than satisfied. We spent over $1k on Ring equiptment less than a month ago and Ring is unable to provide a solution. This is garbage. Being new here, I started a new thread on this last night. [https://community.ring.com/t5/Ring-Community/Poor-Customer-Regarding-Snapshot-Feature/m-p/12792](https://community.ring.com/t5/Ring-Community/Poor-Customer-Regarding-Snapshot-Feature/m-p/12792)

0

•

31-12-2019 14:45:11

T
tmfrenc
I have a ring cam floodlight that gives me the message "The footage is unavailable". This happens at night. It does not happen during the day. What does this mean? During the first 2 weeks, I did not get this message, and I got recordings of deer and various other animals at night. Now I get no recordings and the message: "The footage is unavailable".
0
•
31-12-2019 13:10:49
•
Reply