Responses (7)

U
user3237
I’m having same issues! In fact I’ve already switched my doorbell due to constant issues and I’m about had it with the floodlight. It was already swapped out for warranty once about a year ago now can’t see night vision and I’m sure it’s just past warranty and I don’t time have to play there games try this or that and works for maybe a day and does it again from what I’ve read it’s probably the IR light unit that went out. For the price I pay for there products they should last longer then then do.
1
•
22-11-2021 02:45:06
•
Reply
R
Ralphsring
Hey leecollings I don't know if you got your camera fixed or replaced by ring. I had the same problem with the picture turning ping and after a few taps, it returned to normal. This is a weekly process if not daily. I now noticed the IR went off, so I tapped it again and it came on. Hope this information helped. And yes, customer service takes a long time cause they constantly place you on hold and answer other calls. Good luck
0
•
09-01-2022 05:15:58
•
Reply
N
Natalie_B
I am having the same issue. Following for an answer to try to fix this situation. My floodlight camera is useless at night, which is the whole purpose of the camera.
0
•
04-03-2022 15:20:40
•
Reply
C
Caitlyn_Ring
Hi neighbors! The night vision on your Floodlight Cam should kick in when it is dark enough outside. If the night vision is not activating when it's dark, here are three different things to try to see if this helps fix this concern: * Power cycle the Floodlight Cam by turning off power to the breaker and then turning it back on after a minute. * Reset the device by pressing and holding the setup button for 20 seconds. * When it is dark outside, flash a light into the camera to see if you can trigger the IR filter to pop up when the light is then pulled away. If it is dark enough outside, the night vision should be able to kick in. If the night vision still does not work after trying these troubleshooting steps, our support team can assist with taking a more in-depth look at your Floodlight Cam. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
0
•
07-03-2022 19:16:29
•
Reply
U

user27797

Hi same issue no IR have followed instructions Is there a remote interrogation of devices to ascertain whether I require replacement unit As is under warranty?

0

•

12-11-2022 22:32:00

•

Reply

T

Tom_Ring

Hi @user27797. If the suggestions in the marked solution for this post haven't seem to correct the issue you're having, you'll need to contact our support team directly. Contact information for our support team can also be found in the marked solution for this post.

0

•

14-11-2022 19:02:44