Responses (5)

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Caitlyn_Ring
Hi @Kevwadd. It's good to hear that everything else is working properly. Have you done any basic troubleshooting yet? If not, I'd start with toggling the light setting off and then back on and testing out if it comes on with motion detection as it should. If that doesn't work, try resetting the Floodlight Cam by holding down the setup button on the top for at least 20 seconds. After the reset is complete, set the Floodlight Cam back up in the Ring App using the steps under Set Up a Device. Let me know how that works and if this continues to happen! :)
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13-09-2021 21:03:29
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K

Kevwadd

Seems to have righted itself without me doing anything. Maybe a temporary bug in the system.

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17-09-2021 19:00:23

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Caitlyn_Ring

@Kevwadd Awesome, I'm glad to hear everything is working properly now. Definitely give those steps I listed above a try should you notice anything else like this happening with your Floodlight Cam. :)

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17-09-2021 21:19:22

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Caitlyn_Ring
A post was split to a new topic: [More information or a status page for devices in the app](/t/more-information-or-a-status-page-for-devices-in-the-app/203123)
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23-05-2023 15:45:01
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C
Caitlyn_Ring
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23-05-2023 15:45:20
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user_026079

I am having the exact same issue. Everything else works but for some reason the motion lights just stopped working. I’ve tried resetting and toggling the light on off manually but still not automatically turning on with motion. Any help would be appreciated. This device is only a few months old and installed fairly high up on my house so going up to hard reset is becoming a pain. Thanks. 

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08-12-2024 00:53:09

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J

Justin_Ring

Hi @user_026079. If you have tried the steps mentioned in the thread and are still having the same concern, give our support team a call for further assistance.

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09-12-2024 19:43:31