Ring Security Cameras
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U
Changed battery-powered Stick-up Camera to use wired connection, but thinks that it's stopped receiving power
hardwired-security-cameras
troubleshooting
battery-security-cameras
I changed two of my battery-based stick-up cameras to use wired connections, and changed the power management settings accordingly. However, I still get a warning triangle on the dashboard and a "This device stopped receiving power" status. The devices work fine, but the message is really annoying.
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03-06-2026 15:14:28
Responses (2)
- U
Im using the Ring power adapter and a extention cord to reach the outlet.
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06-06-2026 16:49:41
- U
Im using the Ring power adapter and a extention cord to reach the outlet.
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06-06-2026 16:51:03
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THi @user_5b05ec. Try disconnecting the extension cord, or using a different one. Sometimes, extension cords can cause issues in power delivery.
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08-06-2026 13:06:31
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Caitlyn_Ring
Hi @user_5b05ec. Which specific model of Stick Up Cam is this? The full device name should be located on the Device Health page in the Ring app. There are a few different generations of the Stick Up Cam, and they are not all compatible with the same accessories. Additionally, are you using an official Ring power adapter, or a third-party accessory?
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04-06-2026 15:33:00
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